Why is my website slow when its Lighthouse score is good?
Ideasforbettersoftware
Practical thinking on faster software, lower costs and better customer experiences.
9 articles across five practices
Why is my website slow when its Lighthouse score is good?
Learn why lab scores and real visits differ, how to diagnose slow customer journeys, and which performance fixes to prioritise.
How can you reduce Azure costs without hurting reliability?
A practical Azure cost review: establish ownership, investigate waste, right-size safely and verify savings against reliability and usage.
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Why do GA4 numbers not match your sales or CRM?
A step-by-step way to reconcile GA4, order and CRM reports without confusing tracking gaps, attribution, refunds or duplicate events.
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What should a business dashboard show to help people make decisions?
Design dashboards around decisions, clear metric definitions and accountable actions instead of filling screens with disconnected charts.
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How do you run a UX audit and find why users abandon forms?
A practical usability audit for websites and portals: observe real tasks, diagnose form friction, prioritise evidence and verify improvements.
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What should product discovery answer before you build software?
Understand what to investigate before development: user problems, workflow constraints, risky assumptions, prototypes and a clear build decision.
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Should you improve your existing software or rebuild it?
Compare targeted fixes, gradual modernisation and a full rebuild using evidence about change cost, risk, data, operations and customer outcomes.
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How do you build a self-service portal that actually reduces support work?
Choose the right self-service tasks, expose trustworthy status, handle exceptions and measure completed outcomes rather than hidden support contacts.
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When should you use workflow automation instead of an AI agent?
Choose rules, AI assistance or agents based on the task, input variability and cost of mistakes, with a practical evaluation and rollout plan.
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